KAEL Assistant
Questions, companies and complaints
Hi, I'm the KAEL assistant. I can help you choose a boat, answer questions about the companies or log a complaint.
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Model & legal notice

How the KAEL model works

Summary of the brokerage and commission model. Guidance text only: before operating with real companies, formalise a commercial commission agreement with each company and have it reviewed by your accountant or legal adviser.

1. KAEL is a broker, not the lessor

KAEL acts as a mere intermediary (commercial commission). The rental agreement is always concluded between the client and the boat company, which is solely responsible for the vessel, insurance, licences and regulatory compliance. KAEL charges the client nothing.

2. The deposit is charged by the company

To confirm a booking, the boat company asks the client for a deposit (usually 20–30% of the amount) which the client pays directly to the company. The balance is paid under each company's terms. KAEL never holds or handles client funds, so it does not act as a payment institution.

3. The commission is paid by the company

For each confirmed booking, KAEL invoices the boat company the contractually agreed commission (usually 10–20% of the booking amount). It is a B2B transaction: in Spain it carries 21% VAT; with EU companies the reverse charge applies; and outside the EU it is out of scope as an export of services.

4. Cancellations

If a confirmed booking is cancelled, the day becomes available again and the associated commission is voided. The conditions for refunding the deposit to the client belong to the boat company under its own contract.

5. Data protection

The data of a client sending a request is disclosed only to the recipient boat company in order to manage the booking (GDPR and Spanish LOPDGDD). KAEL acts as data controller for the request and the company as the recipient responsible for the service.